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Progressive Crew Career Programme

SERVICE COURSE (05)


Description
This course describes the tasks and duties of the service crew when preparing for and hosting guests onboard.
Content
  • Introduction to Service Course
  • Module 1 - Setting up
  • Introduction: Setting Up
  • Lesson 1: Serviceware and Stowage
  • Lesson 2: Table Linen
  • Lesson 3: Closing Drill
  • Module Test: Setting Up
  • Module 2 - Execute
  • Introduction: Execute
  • Lesson 1: General Service Principles
  • Lesson 2: Carrying
  • Lesson 3: Breakfast Drill
  • Lesson 4: Lunch Drill
  • Lesson 5: Dinner Drill
  • Lesson 6: Daily Setup
  • Module Test: Execute
  • Module 3 - Return
  • Introduction: Return
  • Lesson 1: Clearing
  • Lesson 2: Dishwashing Drill
  • Module Test: Return
  • module 4 - Vines & Wines
  • Introduction: Vines & Wines
  • Lesson: Detailed Wine Guide
  • Module Test: Vines & Wines
  • Module 5 - inform
  • Introduction: Inform
  • Lesson 1: Communication
  • Module Test: Communication
  • module 6 - Customer Centric
  • Introduction: Customer Centric
  • Lesson 1: Clients First
  • Module Test: Customer Centric
  • module 7 - excellence
  • Introduction: Excellence
  • Lesson 1: Table Etiquette
  • Lesson 2: Professionalism
  • Module Test: Excellence
  • Service course examination
  • Service Theory Exam
  • Service Scenario Exam
  • YOUR FEEDBACK IS IMPORTANT
Completion rules
  • All units must be completed